Terms of Service

1. Company Information

GYRO AI, Inc.
2578 Broadway #652
New York, NY 10025-5642
United States
Email: legal@heygyro.com
Website: heygyro.com

2. Services Overview

GYRO AI is an AI-powered platform that automates the identification, filing, and recovery of airline compensation claims and unused flight credits on behalf of individual travelers and corporate clients. Our Services include:

• Automated eligibility analysis for flight compensation under applicable regulations (e.g., EU Regulation 261/2004, U.S. DOT rules, Israeli Tibi Law, Canadian APPR, Montreal Convention, UK261)
• AI-generated claim documentation and submission to airlines and regulatory bodies
• Real-time flight monitoring and disruption detection
• Unused flight credit identification and recovery
• Optional escalation services through third-party legal partners for complex or contested claims
• Corporate travel recovery services provided through employer-sponsored accounts

We do not provide legal advice or legal representation. Our platform automates documentation and communications based on publicly available legal frameworks and regulatory rights. For complex or contested cases, we recommend consulting a qualified attorney.

3. Eligibility

To use our Services, you must be at least 18 years of age and legally capable of entering into a binding agreement. By using our Services, you represent and warrant that you meet these requirements. If you are accessing the Services on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms.

4. Account Registration and Security

Certain features of our Services may require you to create an account. When registering, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your login credentials confidential and not share them with third parties
• Notify us immediately of any unauthorized access to or use of your account

You are responsible for all activity that occurs under your account. We reserve the right to suspend or terminate accounts that we reasonably believe have been compromised or are being used in violation of these Terms.

5. User Responsibilities

You agree to:

• Use the Services only for lawful purposes and in accordance with these Terms
• Provide accurate and complete flight, travel, and personal information necessary for claim processing
• Not submit fraudulent, misleading, or fabricated claims or documentation
• Not misuse, disrupt, or attempt to gain unauthorized access to the platform or its underlying systems
• Not reverse-engineer, decompile, or attempt to extract the source code of any part of the Services
• Not impersonate another person, entity, or misrepresent your affiliation with any person or entity
• Not use automated tools (bots, scrapers) to access the Services without our prior written consent
• Cooperate with reasonable requests for information necessary to process your claims

6. Payments and Pricing

a. Consumer Services

• Our consumer service operates on asuccess-based model. We charge a commission of 30% of the compensation amountactually collected from the airline on your behalf. There are no upfront fees,filing fees, or subscription charges. You only pay when we successfully recovercompensation for you.
• You receive 70% of thecompensation collected from the airline. Our 30% commission is deducted beforethe payout is remitted to you.
• If no compensation is recovered,no fee is charged. The commission applies only to amounts actually collectedand received from the airline.

b. Corporate Services

• Corporate clients are billed according to the terms of their Master Service Agreement or Client Service Agreement Schedule with GYRO AI, Inc.
• Corporate pricing, fee structures, and payment terms are as set forth in the applicable agreement between GYRO AI, Inc. and the corporate client.

c. General Payment Terms

• All payments are processed through secure, PCI-DSS compliant third-party payment processors (e.g., Stripe). We do not store full payment card information on our servers.
• Prices are stated in USD unless otherwise specified. We reserve the right to modify pricing with 30 days’ prior notice. Price changes will not affect services already purchased.
• If a payment fails or is disputed, we may suspend your access to the Services until the matter is resolved.

7. Escalation Services

If an airline does not respond to your claim within 30 days, or if your claim is denied, we may offer to escalate your case by connecting you with a partner legal firm. These firms operate independently from GYRO AI, Inc., and their own terms, conditions, and fee structures (including any success-based fees) will be presented to you before you consent to proceed.

GYRO AI, Inc. may receive a referral fee from partner firms in exchange for successful introductions. You will never be charged additional fees without your explicit prior consent. GYRO AI, Inc. does not guarantee the outcome of any escalated claim.

8. AI-Powered Services and Automated Processing

Our Services use artificial intelligence and machine learning to analyze flight data, assess claim eligibility, generate documentation, and optimize recovery outcomes. You acknowledge and agree that:

• AI-generated content (including claim letters and eligibility assessments) is based on automated analysis and publicly available legal frameworks, and may not account for all case-specific circumstances
• AI outputs do not constitute legal advice, legal opinions, or legal representation
• Human review is available upon request for any AI-generated assessment or decision that significantly affects your claim
• We continuously work to improve the accuracy of our AI systems but do not guarantee error-free outputs
• We do not use your personal data to train generalized AI models (see our Privacy Policy, Section 6, for details on Google API data usage)

9. Intellectual Property

a. GYRO AI Property

All content, software, technology, algorithms, AI models, branding, trademarks, logos, text, images, and other materials on or related to the Services are the intellectual property of GYRO AI, Inc. or its licensors and are protected by applicable intellectual property laws. You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise use any part of the Services or its content without our prior written consent.

b. User Content

You retain ownership of the information, documents, and data you submit through the Services (“User Content”). By submitting User Content, you grant GYRO AI, Inc. a limited, non-exclusive, worldwide, royalty-free license to use, process, and store your User Content solely for the purpose of providing the Services to you. This license terminates when you delete your account or request deletion of your data, except where retention is required by law.

c. Feedback

If you provide suggestions, ideas, or feedback regarding the Services, you grant GYRO AI, Inc. an unrestricted, irrevocable, perpetual, royalty-free license to use and incorporate such feedback without obligation or compensation to you.

10. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WITHOUT LIMITING THE FOREGOING, GYRO AI, INC. DOES NOT WARRANT THAT:

• The Services will be uninterrupted, error-free, or secure
• Any claim submitted through the Services will be successful
• Airlines or regulatory bodies will respond to or honor any claim
• AI-generated content will be accurate, complete, or suitable for your specific circumstances
• The Services will meet your specific requirements or expectations

You acknowledge that claim outcomes depend on third-party decisions (airlines, regulators, courts) that are outside our control.

11. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, GYRO AI, INC. AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR:

• Any indirect, incidental, special, consequential, or punitive damages, regardless of the cause of action or theory of liability
• Any loss of profits, revenue, data, goodwill, or other intangible losses
• Airline refusal to pay compensation or delays in processing claims
• Errors, omissions, or inaccuracies in user-submitted data
• Actions or omissions of third-party service providers, legal partners, airlines, or regulatory bodies
• Unauthorized access to or alteration of your data, except to the extent caused by our gross negligence or willful misconduct

IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO GYRO AI, INC. IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY; OR (B) ONE HUNDRED DOLLARS ($100 USD).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.

12. Indemnification

You agree to indemnify, defend, and hold harmless GYRO AI, Inc. and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from or related to:

• Your use of or access to the Services
• Your violation of these Terms
• Your violation of any applicable law or third-party rights
• Any User Content you submit through the Services
• Any fraudulent or misleading claims submitted through your account

13. Termination

a. Termination by You

You may stop using the Services and close your account at any time by contacting us at legal@heygyro.com. Termination does not entitle you to a refund of any fees already paid for services delivered.

b. Termination by Us

We reserve the right to suspend or terminate your access to the Services, in whole or in part, at our sole discretion, with or without notice, if we reasonably believe that you have violated these Terms, engaged in fraudulent activity, or pose a risk to the integrity of our platform or other users.

c. Effect of Termination

Upon termination, your right to use the Services ceases immediately. We will handle your data in accordance with our Privacy Policy. Sections 9 (Intellectual Property), 10 (Disclaimers), 11 (Limitation of Liability), 12 (Indemnification), 15 (Governing Law), and 16 (Dispute Resolution) shall survive termination.

14. Privacy

Your use of the Services is also governed by our Privacy Policy, available at heygyro.com/privacy. Please review the Privacy Policy carefully to understand how we collect, use, and protect your personal information. The Privacy Policy is incorporated into these Terms by reference.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles. For users located in the European Union, nothing in these Terms affects your rights under mandatory consumer protection laws of your country of residence.

16. Dispute Resolution

a. Informal Resolution

Before initiating any formal proceedings, you agree to first contact us at legal@heygyro.com and attempt to resolve any dispute informally for a period of at least thirty (30) days.

b. Arbitration

If the dispute is not resolved informally, you and GYRO AI, Inc. agree to resolve any dispute arising out of or relating to these Terms or the Services through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. Arbitration shall take place in New York, New York, or at a mutually agreed location. The arbitrator’s award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

c. Class Action Waiver

YOU AND GYRO AI, INC. AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

If this waiver is found unenforceable, then the entirety of this arbitration provision shall be null and void.

d. Exceptions

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights or confidential information.

17. Modifications to the Services

We reserve the right to modify, suspend, or discontinue any part of the Services at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Services.

18. Changes to These Terms

We may update these Terms from time to time to reflect changes in our Services, legal requirements, or business practices. When we make material changes, we will notify you by email (if we have your email address) or by posting a prominent notice on the Site at least 30 days before the changes take effect. The most current version will always be available at heygyro.com/terms. Your continued use of the Services after the effective date of any changes constitutes your acceptance of the updated Terms.

19. General Provisions

• Entire Agreement: These Terms, together with the Privacy Policy and any applicable service agreements, constitute the entire agreement between you and GYRO AI, Inc. regarding the Services.
• Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
• Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
• Assignment: You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.
• Force Majeure: We shall not be liable for any failure or delay in performance due to causes beyond our reasonable control, including natural disasters, pandemics, government actions, internet or telecommunications failures, or third-party service disruptions.
• Notices: We may provide notices to you via email, through the Services, or by posting on the Site. You may provide notices to us at legal@heygyro.com.

20. Contact Us

If you have any questions about these Terms, please contact:

GYRO AI, Inc.

2578 Broadway #652

New York, NY 10025-5642

United States

Email: legal@heygyro.com

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