What to Do If Your Flight Is Cancelled
Compensation Guide
The 3-hour threshold applies at your final destination — not at departure. A 4-hour departure delay that is recovered in air does not qualify.
The 3-hour clock is measured at the time the aircraft doors open at your final destination — not when wheels touch down, not when you land at a stopover.
US DOT 3-hour tarmac rule is separate — passengers must be offered deplaning after 3 hours on the tarmac. This is different from EC261's 3-hour arrival delay threshold.
Gyro writers are subject matter experts in passenger rights who use primary, trustworthy sources to inform their work, including EU regulations, government publications, court rulings, and airline policies. All content is fact-checked for accuracy, timeliness, and relevance.
Get written confirmation of the cancellation reason. Screenshot everything. Do not accept a voucher before knowing your cash entitlement.
No — not before checking your rights. You're entitled to a full cash refund AND separate compensation (€250-€600). A voucher may waive these rights.
Am I entitled to a hotel if my flight is cancelled overnight?
If the airline fails to rebook you within a reasonable time, you can arrange your own travel and claim costs. Keep all receipts.
Booking confirmation, cancellation notification, boarding passes, receipts for expenses, and any written communication with the airline.
3 years in most EU countries. 6 years in the UK. 5 years in France and Spain. File as soon as possible for best results.
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